Checking Order Status in ShipStation Connector Integration

The ShipStation connector plays a crucial role in displaying the status of every order pulled from NetSuite and sent to ShipStation. Understanding order statuses is essential for monitoring fulfillment processes effectively.

What Are the Different Order Statuses?

The following order statuses can be encountered in the ShipStation connector:

• Error: This status indicates an issue in order processing. Commonly, you may see errors like Error Posting Shipment to NetSuite. Hovering over the error provides additional details.
• Awaiting Retrieval from ShipStation: This status shows that NetSuite Connector has successfully pulled either the sales order or item fulfillment (especially relevant for synced pick tickets) transactions. The next step relies on ShipStation to initiate the pick-up.
• Order Posted: Denotes that ShipStation has retrieved the order information. NetSuite Connector is now in a waiting phase for ShipStation to send back the fulfillment details. It's important to note that NetSuite Connector does not have the functionality to pull orders from ShipStation.
• Complete: Indicates that NetSuite Connector has received the fulfillment data back from ShipStation and has successfully sent this information back to NetSuite. However, for orders originating from a marketplace or cart, this status does not guarantee that the fulfillment has been successfully communicated back to the original marketplace or cart. Instead, you should check the Order Complete status within the connector for confirmation.

How to Check the Order Status

To check the order status in the ShipStation connector, follow these steps:

1. Log in to app.farapp.com.
2. Select the ShipStation connector.
3. Choose the relevant account associated with your orders.
4. Navigate to Data Flows > Orders.

In the order dashboard, the Status column displays the current status of each order. Typically, the order number visible corresponds to the NetSuite sales order number, though this may differ based on your specific configuration.

Once ShipStation retrieves the order, you may also log in directly to ShipStation to review the order status. Keep in mind that ShipStation operates on its own schedule for pulling and pushing orders to NetSuite Connector.

Key Considerations

• The connector is built to enhance eCommerce operations, ensuring that fulfillment information flows smoothly between NetSuite and ShipStation.
• Understanding the status updates will aid in troubleshooting issues effectively and maintaining operational efficiency.

Source: This article is based on Oracle's official NetSuite documentation.